Information We Collect

What You Share With Us Directly

When you place an order or contact us through our website, we collect the information you provide. This typically includes your name, phone number, email address, and delivery details. For custom bouquet requests, you might also share preferences about colors, flower types, or the occasion you're celebrating.

Payment information goes through our secure payment processor. We don't store your full credit card details on our servers. Instead, we keep only the last four digits and card type for reference purposes when you contact us about an order.

Information Collected Automatically

Like most websites these days, ours collects some technical information when you visit. This includes your IP address, browser type, device information, and which pages you looked at. We use this data to understand how people navigate our site and where we might need to improve the experience.

How We Use Your Information

The main reason we collect your information is straightforward: to fulfill your flower orders and communicate with you about them. This includes confirming your order, updating you on delivery status, and reaching out if we need clarification about your bouquet preferences.

• Processing and delivering your flower orders to the right place at the right time
• Sending order confirmations and delivery updates via email or text
• Responding to your questions or concerns about our services
• Improving our website based on how people actually use it
• Sending occasional marketing emails if you've opted in to receive them
• Preventing fraudulent transactions and maintaining security

We occasionally send promotional emails about seasonal arrangements or special occasions. These are never frequent or pushy, and you can unsubscribe anytime by clicking the link at the bottom of any marketing email.

Sharing Your Information

We're not in the business of selling your data to third parties. That said, running a flower delivery service means working with other companies to get bouquets from our studio to your recipient's door.

If Azerbaijan law enforcement or regulatory authorities request information as part of a legal investigation, we'll comply with valid legal requirements. This doesn't happen often, but we're obligated to cooperate when proper procedures are followed.

Data Storage and Security

Your information lives on secure servers located in data centers that meet industry security standards. We use encryption for sensitive data transmission, particularly during checkout and login processes.

Despite our security measures, no system is completely bulletproof. We can't guarantee absolute security, but we do everything reasonably possible to protect your data from unauthorized access, alteration, or disclosure.

How Long We Keep Your Data

We retain order information for seven years to comply with Azerbaijan tax and business record requirements. After that period, we delete data unless there's a specific legal reason to keep it longer. Marketing lists get cleaned up regularly, and if you haven't engaged with our emails in two years, we remove you from promotional communications.

Your Rights Under Azerbaijan Law

Azerbaijan's personal data protection regulations give you several rights regarding your information. These aren't just theoretical rights. We actually honor them when you make requests.

• Access: You can request a copy of the personal data we hold about you
• Correction: If information we have is wrong or outdated, let us know and we'll fix it
• Deletion: You can ask us to delete your data, with some exceptions for records we're legally required to keep
• Objection: You can object to certain types of data processing, particularly for marketing purposes
• Portability: You can request your data in a commonly used electronic format

To exercise these rights, send an email to support@Dazzel.it.com with your request. We'll respond within 30 days. For security reasons, we might ask you to verify your identity before processing certain requests.

Children's Privacy

Our services aren't directed at anyone under 18 years old. We don't knowingly collect information from children. If we discover that we've accidentally collected data from someone underage, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a customer, or post a notice on our website for at least 30 days.

The date at the top of this page shows when we last revised the policy. We recommend checking back periodically, especially if you haven't visited in a while.